FAQ: POWERUP DART - App Controlled Paper Airplane. With Tricks.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will the rewards arrive before Christmas?

All rewards are trackable and scheduled for delivery before Christmas world wide. We started production early and secured an experienced fulfillment partner which is planned to ship all rewards out from the USA starting late November. Shipping time in the USA is 3-8 day delivery. Shipping time for International orders is 7-21 days.

Last updated: December 19, 2017 09:05

What makes the POWERUP DART aerobatic?

The POWERUP DART is equipped with a high speed motor and propeller and a light weight design, which makes it an over-powered airplane. The thrust to weight ratio, combined with a carefully crafted paper templates and cross carbon spine, enables POWERUP DART to perform high G aerobatic maneuvers, climb vertically and recover from from steep descends.

Last updated: September 12, 2017 13:32

How do I control and steer the airplane?

The POWERUP DART is controlled by an app on your smartphone. The airplane is connected to the smartphone via Bluetooth. Ascending & descending is achieved by increasing or decreasing the propeller speed, by sliding the throttle on the screen up or down. Steering is done by a rudder, tilting the phone right or left will tilt the rudder and steer the airplane.

Last updated: September 14, 2017 07:31

Which smartphones can I use with POWERUP DART?

iPhone 4S or newer; iPod Touch 5th Gen or newer; iPad 3rd Gen or newer; iPad mini. Android: version 4.3 or higher, with Bluetooth 4.0 enabled devices.

Last updated: September 14, 2017 07:31

How easy is it to fly POWERUP DART?

POWERUP DART lets you take a part in the magic of flying, constructing your very own aircraft. A new pilot will need to take some time learning to trim and adjust the paper airplane in order to achieve a balanced airplane and precise control. The app is equipped with optional flight assist control system that restrains the airplane from diving in sharp turns. The more you fly, the better you get. The better you get, the more you enjoy! Flying aerobatics is easy, most of the tricks are done in boost mode which is literally throttle open 100%, looping and barrel rolls are easy and incredibly fun. Taking off with landing gear (only supplied with the Standard kits) is also easy, just throttle up and lift-off.

Last updated: September 14, 2017 07:31

What is the take off distance? From which surface can it take off?

Taking off with the wheels (supplied only with the Standard kits) require a smooth surface, such as smooth cement or concrete for outdoors locations or parquet floor in a gymnasium or large office space. Take off distance is approximately 12 feet/ 3.5 meters

Last updated: September 14, 2017 07:31

How durable is the POWERUP DART?

The POWERUP DART is made of durable material: Carbon fiber rods, Nylon rienforced with glass fiber and Polypropylene plastics and a rubber bumper. It can withstand some impressive crashes. Having said that, no flying machine is unbreakable. Flying on a soft surface will prolong the POWERUP DART life. Spare parts for repair and maintenance are will be available on Backerkit ad-ons and on our website. Paper wing damaged ? just fold a new one.

Last updated: September 14, 2017 07:31

Can you fly POWERUP DART in windy conditions?

For the best experience and precise and smooth flight maneuvers it is best to fly on a non-windy day, alternatively a closed space like a gym or atrium is ideal. The fast speed low drag design of the POWERUP DART will allow you to fly also in light winds up to 10 MPH as long as there are no turbulence and gusts.

Last updated: September 14, 2017 07:31

Is it possible to fly multiple airplanes at the same time and in close vicinity?

Yes you can. POWERUP DART is much more fun to fly with friends. Try a dog fight or coordinated aerobatic formation. The Bluetooth signal does not interfere, you can fly as many Darts as you like together.

Last updated: September 14, 2017 07:31

What is the difference between POWERUP DART and the POWERUP 3.0?

POWERUP 3.0 is the first generation of smartphone controlled paper airplanes based on the standard A4 8.5"X11" copier paper. The DART (half the size of the 3.0) takes paper airplane RC flying to the next level by introducing 3D aerobatics. This is achieved thanks to the reduced weight, reduced drag and faster more efficient propeller and motor, now we get 2:1 thrust to weight ration versus 1:1.You can also takeoff and land from the ground thanks to the quick connect landing gear and skid which come only with the Standard kits. If you do have a POWERUP 3.0, the wheels and skid are compatible as well. Currently there is no plan to offer the landing gear a separate kit.

Last updated: September 14, 2017 07:31

What brings POWERUP to Kickstarter for a third project?

As a platform for innovative projects, Kickstarter is a natural environment for the POWERUP products. It allows us to introduce great ideas to new hobbyists much earlier than traditional marketing, and interact with our user’s community whom are an important part of our development process. In 2014 POWERUP 3.0 was launched on Kickstarter, bringing the idea of paper airplane RC flying to the world. In 2015 POWERUP FPV was launched on Kickstarter, taking paper airplanes to a new technological level with First Person View flying. After learning from our ever growing community, we are excited to introduce POWERUP DART, an aerobatic stunt monster. Enjoy!

Last updated: September 14, 2017 07:31

Do I need to register POWERUP DART as a Drone according to the new FAA rules?

No need to register, POWERUP DART weight is less than 0.4 oz/12 grams, the FAA requires registration for drones that weigh 0.5 lb/250 grams or more.

Last updated: September 14, 2017 07:31

Are multiple pledges possible? Can I get more than one POWERUP DART?

Kickstarter allows you to choose one reward. If you would like to add additional rewards, simply 'up' your pledge. All non-U.S. backers please add the cost for international shipping once for the highest reward only. When the Kickstarter campaign is over, we will send you a BackerKit survey asking you exactly what rewards you want and verifying your shipping address. We listed to our backers and from time to time may offer additional multiple pack rewards.

Last updated: September 14, 2017 07:31

Do I have to pay VAT (Value Added Tax) or customs duties?

For US backers there are no customs duties. All other destinations world wide VAT and Duty may apply depending on your country. Please check with your local customs office for customs charges.

Last updated: September 14, 2017 07:31

Do You Accept Returns? Is there a warranty?

Unfortunately we do not accept returns from Kickstarter projects. We will however repair or replace a defective unit as part of our warranty policy. We provide a full 1 year warranty on all parts aside the propellers and battery. Battery warranty - 6 months from order.

Last updated: September 14, 2017 07:31

Will backer rewards be any different from the retail version of POWERUP DART?

POWERUP DART kickstarter rewards offer special bundle options for multiple airplanes, special edition add-ons such as the airplane desk stand and the accessories kit with landing gear and special paper template. These bundles are offered to Kickstarter backers only.

Last updated: September 14, 2017 07:31

What spare parts are included in the kits and what can be purchased separately?

All kits include a spare propeller and a spare paper template. The Standard kit also includes spare Japanese templates for takeoff and landing. A spare rudder, battery, cross-bar, bumper, wheels and rear skid, will be offered separately on Backerkit as an add-on after the campaign is over.

Last updated: September 14, 2017 08:01

What is the best way to contact the POWERUP team?

The Kickstarter Comment section makes it tough to address everyone individually. To get in touch directly with us: Send us a direct message via the Kickstarter Dart page. You can also shoot us an email to - support at poweruptoys.com Facebook: https://www.facebook.com/Poweruptoys Twitter: https://twitter.com/Poweruptoys Instagram: https://www.instagram.com/poweruptoys/ YouTube: https://www.youtube.com/user/MrShaigoitein

Last updated: September 14, 2017 08:01

Does the POWERUP DART have a camera built in the module?

The DART does not have a camera, some confuse this product with the POWERUP FPV that does have a wifi streaming camera. If you want to try putting a small camera on the airplane note that the max payload is limited to a few grams and dependent on the wing size and design, we did not try it.

Last updated: September 15, 2017 07:54

Will there be a download available for the plane templates? Can the device be used with planes other than those given?

Yes, all templates including a bunch of new ones will be available on our website for free download, you can also try to invent your own designs. And yes, you can use also standard printer paper once you included templates ware out.

Last updated: November 10, 2017 02:19

How you can help us speed up the fulfillment process:

Provide correct information for all the relevant fields (shipping address, ZIP code, city, state, country, phone etc.)

Double check (we learned this from our previous Kickstarter):

Is your full name written properly? No nicknames please! Is your ZIP code correct? Providing a phone number is required by our fulfillment center Shipping information must be written in English characters only (not in Cyrillic characters or Chinese characters) Add-ons: You must clear your payment method for any additional add-ons that you order. Otherwise, the order will not process. Missing credit card information, or insufficient funds, will cause the order process to fail.

Last updated: November 10, 2017 05:10

I am an international backer, my tracking has not been updated for a few days, what does this mean?

It appears that the package is between scans from your original courier and your local in country postal service. Processing times with local postal services do vary from country to country and along with the extra holiday volume could be adding to this delay. Please give this a few more days for an update with local post. If the issue continues please contact us at support@poweruptoys.com

Last updated: December 19, 2017 09:51

Did you ship out all of the rewards before Christmas?

We shipped out 100% of the rewards of Backers that answered the Backerkit survey before Nov 13 (Lockdown date) We also shipped out the majority of the rewards that their survey was answered after the lockdown date. Backers that did not answer the backerkit survay will not receive their reward.

Last updated: December 19, 2017 10:12

I am a USA backer - My tracking has not been updated for a few days, what does this mean?

It appears that the package was recently handed over to USPS from the original carrier (DHL) but the tracking scan on your package has not been completed as of yet with USPS.
Processing times with USPS can be longer with the extra holiday volume and this could be adding to the delay. From time to time a package can also "miss" a scanning station but is still on the move to you. We should see an update with tracking shortly once it passed the next USPS depot. Please give this a few more days for an update with local post.

If the issue continues please contact us at support@poweruptoys.com

Last updated: December 19, 2017 09:54

Why am I charged with customs - VAT/ Duty/ handling fees?

As mentioned on the Dart Kickstarter page and in the FAQ section. - " VAT and Duty may apply depending on your country. Please check with your local customs office for customs charges." We shipped using a postal service to all international backer, this usually goes under the customs radar. Many UK backers have reported that they were hit with VAT charges and a high customs handling fee charged by Royal mail. This unfortunately is out of our control and responsibility, we shipped to over 80 countries and cannot anticipate each countries regulations regarding import and handling fees. We also are not allowed to reduce the declared value or declare the items as a gift, this is a against the law and could have our company banned entirely from importing to the specific country. Kickstarter rewards are a transaction of goods between a company and an an individual and therefor cannot be declared as a gift.

Last updated: December 19, 2017 10:08

My tracking shows delivered but I haven't received the package, what should I do?

It appears that your local post has made a delivery attempt. If they didn’t leave a delivery card I would recommend that you visit your local post office ASAP to collect the package or to call and make arrangements for a new delivery attempt. Please get in touch with support@poweruptoys.com for additional help

Last updated: December 19, 2017 10:09

I need a commercial invoice for my reward, who can help me with this?

Please contact support @poweruptoys.com

Last updated: December 19, 2017 10:09

Local customs is asking for a declaration of conformity, where can I obtain this?

Please download and print this document https://cdn.shopify.com/s/files/1/0165/4322/files/DoC_DART.pdf?11468474989607440784Conformity and present it to the customs officer.

Last updated: December 19, 2017 10:09

What tracking service is recommended for tracking the LX123456789 number?

You can use Parcelcode http://www.parcelcode.com/Tracking/Track or http://globalship1.com/?tnum= please also try with your local post office website.

Last updated: December 27, 2017 21:36

Will my reward arrive before Christmas?

All international orders were shipped out using a DHL service is called Packet Plus and USPS eCom packet service both are fast fully trackable door to door postal service (not courier). We prioritized International shipping over USA domestic and shipped the majority of these orders at least 10 days before Christmas, leaving enough time to arrive to most destinations. Transit time may vary from country to country, this may be affected by the time customs takes to process and local post office delivery, unfortunately we do not have control over this. Domestic USA rewards were shipped last. For the last batch we used a 3 day USPS expedited service, these should all arrive just in time for holiday.

Last updated: December 19, 2017 10:10

I forgot to fill out the Backerkit survey and I cannot find the link to my account , what should I do?

You can return to your survey by clicking survey link under "Lost your survey?" on our BackerKit project page - https://powerupdart.backerkit.com/

Last updated: December 19, 2017 10:17

My reward is held in customs, what should I do?

If your package is held in customs it could be for 2 reasons, either customs requires you to pay VAT or you need to present product documentation (DOC). In most countries you must clear customs within a week otherwise your items will ship back to our warehouse. If you are not sure where you package is, check your tracking status, if it is held in customs it will show under your tracking history, in this case you must contact your local post office or customs officer as soon as possible.

Last updated: December 19, 2017 11:25

How do I track my shipment locally?

Our postal shipping service level is door to door and fully trackable also in your country. the RX/LX number on the right side of the DHL tracking link is a trackable link and can be used with your local post office website. You can also present this tracking number to your Post office to get status information. You can also try tracking using this portal - http://globalship1.com/?tnum=

Last updated: December 27, 2017 21:35

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2017

Manufacturing of all 24,000 orders is in progress and on schedule, Production Capacity is around 10,000 airplanes a week. First orders will ship out on the week of November 13. Every week we will ship out 6000 orders. Shipping time is estimated is 3-8 business days in the USA. And 10-21 business days for international shipments depending on the destination. All orders are tracked, once order is shipped out of the USA warehouse, you will receive an email notification with a link to the tracking service, The tracking number is also trackable in most countries via the local postal service. All Hong Kong orders will ship directly from Hong Kong. The product description and value declaration is applied on the packaging. If customs requests from you an EC declaration (EU customers) you can download and print from our website - https://www.poweruptoys.com/pages/documentation . if you need assistance feel free to contact our support@poweruptoys.com

Last Updated At: 12/19/17 | See Kickstarter Update
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